1. About Labouradda
Labouradda is a mobile-app-based platform that helps customers discover construction and work-related materials, submit requirements, receive supplier quotes, place orders, make payments and receive order and delivery updates.
The Labouradda website is primarily informational. Customers do not create or manage orders through this website; ordering, payment and order tracking are handled through the Labouradda mobile application.
2. Acceptance of these Terms
By accessing the Labouradda website or using the Labouradda app, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the service.
3. Customer Account
Some Labouradda features require an account. You are responsible for providing accurate information and for keeping your login credentials and device secure. You must promptly notify Labouradda if you believe your account has been used without authorization.
4. Products, Supplier Quotes and Orders
Labouradda facilitates the process of connecting customers with available suppliers and presenting supplier pricing. Product availability, specifications, quantity, pricing, delivery charges and other order details may depend on the selected supplier and the confirmed order.
A quote or displayed price is not, by itself, a guarantee of availability until the order is accepted and confirmed through the app.
5. Payments
Payments for confirmed orders are processed through the payment facilities made available in the Labouradda app. Labouradda may use third-party payment service providers, including PayU, for payment processing. You agree to provide accurate payment information and to comply with the payment provider's applicable terms.
6. Delivery
Delivery is coordinated according to the confirmed order, supplier availability, serviceability and other delivery conditions. Estimated delivery information is indicative and may change because of supplier, traffic, weather, location, availability or other circumstances outside Labouradda's reasonable control.
7. Cancellation and Refunds
Submitting a cancellation request does not immediately cancel an order and does not automatically create a refund. A customer cancellation request is reviewed by Labouradda Admin.
If the request is approved, the order may be cancelled and an eligible refund may be initiated. If the request is rejected, the order remains subject to its existing status and the requested cancellation is not completed. Refund processing times may depend on the payment provider and banking channels.
The detailed process is described in our Cancellation & Refund Policy.
8. Order Status and Notifications
Labouradda may send order, payment, cancellation, refund and other service notifications to the phone or device associated with your account. Delivery of notifications can depend on device settings, network connectivity and third-party notification services.
9. Acceptable Use
You must not misuse the Labouradda app or website, submit fraudulent or misleading information, interfere with the service, attempt unauthorized access, or use the service for unlawful purposes.
10. Third-Party Services
Labouradda may rely on third-party services for payments, maps, notifications, hosting, authentication or other functionality. Your use of such services may also be subject to the applicable third party's terms and policies.
11. Intellectual Property
Unless otherwise stated, Labouradda's website content, branding, software, design and other materials are owned by or licensed to Labouradda and may not be copied, modified, distributed or commercially exploited without permission.
12. Service Availability
We aim to keep Labouradda available and reliable, but we do not guarantee uninterrupted or error-free operation. Services may be temporarily unavailable for maintenance, technical issues, network failures or circumstances beyond our reasonable control.
13. Limitation of Liability
To the extent permitted by applicable law, Labouradda will not be responsible for indirect, incidental or consequential losses arising from use of the platform, supplier availability, delivery delays, third-party service interruptions or circumstances outside Labouradda's reasonable control.
14. Changes to these Terms
Labouradda may update these Terms when the service, business process or applicable requirements change. Updated Terms will be published on this website with a revised date.
15. Contact
For questions regarding these Terms, please contact Labouradda through the support contact provided in the app or on the official Labouradda website.