1. Cancellation is a Request, Not an Immediate Cancellation
When a customer submits a cancellation/refund request through the Labouradda app, the order is not immediately cancelled. The request is sent to Labouradda Admin for review.
2. Admin Review
The cancellation request may be approved or rejected based on the order's current status and the circumstances of the request.
- Approved: the order is cancelled and an eligible refund is initiated.
- Rejected: the cancellation request is rejected and the order remains subject to its existing order status.
3. Eligible Orders
Under the current Labouradda process, cancellation requests may be considered while an order is in a cancellable status such as Pending, Pending Payment, Assigned or Accepted. An order that has progressed beyond the applicable cancellation stage may no longer be cancellable through this process.
4. Refund Processing
Where a successful customer payment exists and the cancellation is approved, Labouradda may initiate the applicable refund through the payment gateway. The refund request may initially appear as queued or pending while the payment provider processes it.
A refund being initiated does not necessarily mean that the amount has already reached the customer's bank account. Final credit timing depends on the payment provider, banking channels and the customer's financial institution.
5. Refund Amount
The refundable amount may depend on the successful payment recorded for the order and the applicable transaction or cancellation conditions. Any non-refundable amount, where applicable, will be communicated through the relevant order or support process.
6. Duplicate Refund Requests
Labouradda may prevent duplicate refund processing for the same successful transaction where a refund request has already been created or processed.
7. Refund Status
Refund status may be recorded as pending, queued, in progress, successful or failed depending on the payment provider response and subsequent processing.
8. If a Refund Fails
If a payment provider returns an error or a refund cannot be initiated, Labouradda may review the transaction and take reasonable steps to resolve the issue. Customers should retain their order and transaction details when contacting support.
9. How to Request Cancellation
Cancellation requests should be submitted through the Labouradda mobile app using the cancellation/support flow available for the relevant order.
10. Contact
For cancellation or refund assistance, please use Labouradda Support in the app and provide the relevant order number and transaction details.