1. Delivery through Labouradda
Labouradda helps customers arrange delivery of products ordered through the mobile application. Delivery depends on product availability, supplier acceptance, serviceability and the delivery arrangements associated with the confirmed order.
2. Serviceability
Availability of delivery may depend on the customer's address, pincode, supplier coverage and other operational conditions. A location being serviceable at one point in time does not guarantee availability for every product or supplier.
3. Delivery Information
The app may provide order and delivery status updates. Any estimated delivery date or time is an estimate and may change due to supplier availability, traffic, weather, location, loading or unloading conditions and other operational factors.
4. Customer Responsibilities
- Provide an accurate delivery address and contact information.
- Ensure reasonable access to the delivery location where required.
- Be available or ensure an authorized person is available to receive the order when necessary.
- Inform Labouradda promptly if there is an issue with delivery information.
5. Supplier and Delivery Partner Coordination
Labouradda may coordinate with suppliers and delivery partners to fulfil an order. The exact vehicle, driver, route or delivery timing may depend on operational availability.
6. Delivery Issues
If an order is delayed, cannot be delivered, or there is another delivery-related issue, customers should contact Labouradda Support through the app as soon as reasonably possible.
7. Order Tracking and Notifications
Customers may receive notifications when relevant order or delivery statuses change. Notification delivery depends on the customer's device, internet connection and notification permissions.
8. Cancellation and Delivery
If a cancellation request is submitted after an order has progressed, the request remains subject to Labouradda's cancellation review process. Please see the Cancellation & Refund Policy.
9. Contact
For delivery assistance, use Labouradda Support in the mobile app and provide your order number and relevant delivery details.