1. Scope
This Privacy Policy explains how Labouradda may collect, use, store and share information when you use the Labouradda website and mobile application.
2. Information We May Collect
Account and Contact Information
Depending on the features you use, this may include your name, mobile number, email address and account information.
Address and Location Information
When you provide an address or use location-related functionality, Labouradda may process delivery address, pincode, locality and related location information needed to determine serviceability and facilitate delivery.
Order Information
We may process product selections, quantities, supplier quotes, order details, delivery information, order status, cancellation requests and support information.
Payment Information
Payment transactions may be processed by third-party payment providers. Labouradda may receive transaction-related information such as transaction identifiers, payment status, amount and refund references. We do not intend to store your complete card or banking credentials when those are handled directly by the payment provider.
Device and Notification Information
The app may process device-related information and a Firebase Cloud Messaging token so that Labouradda can send relevant service notifications, such as order status, cancellation and refund updates.
3. How We Use Information
- To create and manage your Labouradda account.
- To process requirements, orders and supplier quotes.
- To determine serviceability and coordinate delivery.
- To facilitate payments, refunds and transaction reconciliation.
- To provide customer support and review cancellation or refund requests.
- To send important service and order notifications.
- To prevent fraud, misuse and unauthorized activity.
- To improve the reliability and functionality of Labouradda.
- To comply with legal and regulatory obligations.
4. Sharing of Information
Information may be shared with suppliers or delivery partners to the extent reasonably necessary to fulfil an order, with payment providers to process transactions, with service providers that support Labouradda's technical operations, and with authorities where disclosure is required by law.
We do not sell customer personal information merely for advertising purposes.
5. Payments
Payment processing may be handled by PayU or another payment service provider selected by Labouradda. Payment providers may process information under their own privacy policies and terms.
6. Notifications
With the relevant app permissions and device settings, Labouradda may send notifications relating to orders, payments, supplier quotes, cancellations, refunds and other service events. You can manage notification permissions through your device settings, although disabling notifications may prevent you from receiving timely updates.
7. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Policy, including account servicing, transaction records, customer support, dispute handling, fraud prevention and legal or regulatory requirements.
8. Security
We use reasonable technical and organizational measures intended to protect information against unauthorized access, misuse, loss or alteration. However, no internet or electronic storage system can be guaranteed to be completely secure.
9. Your Choices and Requests
You may request correction or clarification of account information through Labouradda support. Depending on applicable law, you may also have rights relating to access, correction, deletion or withdrawal of certain permissions or consents.
10. Children's Privacy
Labouradda is intended for users who are legally able to use the service and enter into applicable transactions. We do not knowingly seek to collect personal information from children for independent use of the service.
11. Changes to this Policy
We may update this Privacy Policy as our services, technology or legal requirements change. The latest version will be published on this website with a revised date.
12. Contact
For privacy-related questions or requests, please contact Labouradda through the support contact provided in the app or on the official Labouradda website.